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Company Operations Director - CareersForward

CareersForward is actively seeking an experienced Company Operations Director for immediate placement within a recognized HQSR brand in the Indianapolis market. This role will help to lead and support a growing territory.  

Targeted base compensation for this position is $135,000 plus bonus opportunity. Additional benefits will include health benefits, 401k, car allowance and relocation assistance. 

Qualifications for this opportunity are as listed;

A Company Operations Director is responsible for supervising restaurant District Managers and overseeing the operations of a district as well as providing excellent guest service, preparing high quality food and maintaining a clean work environment.  The Company Operations Director ensures maximum sales and profitability through sales activities, Guest service, cost controls, marketing programs and people management. 

A Company Operations Director is responsible for supervising 6-10 District Managers and overseeing the operations of multiple markets outside their home market with around 50 -75 Restaurants. 

The Company Operations Director exhibits leadership and technical competencies necessary to be successful in this position.  

Core Responsibilities; 

Sales and Profits

  • Meets budgeted sales and controllable costs targets
  • Partners with District Managers to develop sales building strategies to increase restaurant profitability
  • Works with District Managers to develop plans for controlling all aspects of P&Ls at a restaurant level and provides guidance on troubleshooting restaurant level issues.
  • Develops and executes a district-wide local store marketing plan in response to market conditions such as competitor pricing and other competitor activities
  • Responds to competitor activities aimed at diverting restaurant business
  • Develops and executes plans to improve sales and profits
  • Analyzes the P&L and other tools to develop appropriate plans to resolve unfavorable trends in controllables, QSC, sales and profits

Guest & Restaurant Operations

Works with District Managers to train employees on responding to Guest complaints and providing a high level of Guest service while meeting Guest service times company targets

Reviews Guest feedback metrics and works with District Managers to increase Guest satisfaction
Sets budget goals monthly and meets regularly with their team to discuss current budget trends, communicating any variances as appropriate

Works with District Managers to identify, evaluate and respond appropriately to labor efficiency problems, cash/security issues, and health department inspections
Ensures that company standards for product quality and product safety are consistently met and oversees execution of restaurant cleaning plans, maintenance plans and operational checklists

Implements safety guidelines and practices, ensuring that they are followed through at all levels in the restaurant
Maintains, modifies as necessary, and utilizes restaurant systems to provide consistent operations and Guest satisfaction

People Management

  • Determines management staffing requirements and creates a pool of talent for bench strength
  • Ensures restaurant personnel are trained to execute products to company standards(Quality, Service and Cleanliness)  and ensure the use of restaurant “systems” for QSC and cost controls
  • Trains District Managers to identify problems and develop alternative solutions
  • Trains and develops District Managers on running effective shifts, coaching and developing their employees and creating engagement within the restaurant and market
  • Reviews trends in turnover and meets turnover goals
  • Understands and complies with employment laws and administrative requirements and ensures that the District is in compliance
  • Works with managers on performance concerns and manages the employee complaint and resolution process, addressing escalated issues as required
  • Conducts District Managers’ meetings regularly to discuss key business  priorities
  • Provides feedback regularly to District Managers on their performance and annually, completes the performance review process

Education & Licensing

  • Bachelor’s degree required, consideration for experience will be given if not obtained.
  • Food Safety certified
  • Valid Driver’s License

Experience

At least 5 to 7 years of multi-unit restaurant management and/or training experience; or equivalent combination of education and experience
Microsoft Office and general system experience required

Ability to travel 25% - 50% of the time within a regional market - to include some overnight travel 

The ideal candidate will demonstrate progressive career responsibilities and have held in prior work experiences, like and similar duties.

For consideration regarding an opportunity as a Company Operations Director, please submit your resume and information. If your skill set is a fit to a role that we are looking to fill, you will be contacted directly by a member of the CareersForward team.

Thank you.  

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